How to Read Course Descriptions
OPM 101. Operations Management. 3 Units
Prerequisite(s): Student must be a Business Major or Business Administration minor to enroll in this course
Corequisite(s): DS 101
Term Typically Offered: Fall, Spring
Introduction to the basic concepts and methods used to analyze and improve performance of operations in manufacturing and service organizations.
OPM 120. Service Operations Management. 3 Units
Prerequisite(s): OPM 101.
Term Typically Offered: Fall, Spring
Identify and examine the unique characteristics and operations challenges of service businesses, including health care, hospitality, food service, entertainment, financial services, government service, etc. Provide conceptual frameworks and tools for effective service operations. Evaluate and develop strategies for achieving operational competitiveness in service businesses through case studies and discussions. Topics include service strategy, service development, service process design and improvement, service quality management, yield management, and service relationship management.